3 ms·

Hi Mike, thanks for helping the community, there is actually one thing that i would love to get some input on from someone more "experienced". If you could val

Hi Mike, thanks for helping the community, there is actually one thing that i would love to get some input on from someone more "experienced". If you could validate my idea, the following: A service that lets you, developer, send message to the users under the form of alerts/dialogs, not push notifications. I think this service might have a lot of advantages, most of all, it should not annoy the user. In my view this service would help developers to keep a strict contact with the users, something that i think it's very important and it's usually appreciated the user. I do not want this to be something just to keep the user engaged. Some examples of how this could be used: - Send notifications about the status of your service/app - Get in touch with specific users to provide support - Messages directed to specific platforms - Fast feedback from specifed users, like if there is someone who uses a feature more than other, ask why. - Give rewards to your most passionate users. In the end i would say that this is a service to let the users know that you are there. I have a quite clear view of all of this even if i might not have expressed it in the best way. I even have already something in my hands. but i wish to know if this is something that people might actually like/use. Thanks :)

eranation 14y ago
Sorry to barge in, but I think this is a very hot topic 2 startups that do something like this more or less (if I got you right): customer.io intercom.io
- duiker101 14y ago
  Thanks for this two! I didn't know them! about customer.io is something that i actually would prefer to avoid. And intercom.io is more similar to what i have in mind but with a wider use instead of more focused to one user. From what i've seen intercom is more to stalk you users. Instead i would like it to be a side feature and be more open to sending messages, maybe, all users. But anyway thanks! At least i know there seems to be some sort of interest in this kind of things!
mikegreenberg 14y ago
tl;dr: I think this could be a very useful service, but the execution is very important. There are already services which are in this space who are trying to get it right (olark.com comes to mind). I'm not really sure what the right way is, but if I had to take a guess, the experience should feel very homogeneous with the app which offers it. Yes, there's a reasonable amount of value you get out of a drop-in service that you don't have to configure or think about, but I think every point of interaction with the customer should be a carefully-thought decision and not a white-label feature you add as an after-thought. I think if you were able to figure out how to construct a communication's channel that could be easily added to an app while neatly integrating into the existing experience, that would be a major win that I'd give you money to provide me.
- duiker101 14y ago
  this was a really helpful comment! Thanks! I will carefully think about it! Actually olark is one of points of inspiration, but i would prefer to point it more to the mobile world. Thanks a lot for the help!

eranation 14y ago

Sorry to barge in, but I think this is a very hot topic 2 startups that do something like this more or less (if I got you right): customer.io intercom.io

duiker101 14y ago
Thanks for this two! I didn't know them! about customer.io is something that i actually would prefer to avoid. And intercom.io is more similar to what i have in mind but with a wider use instead of more focused to one user. From what i've seen intercom is more to stalk you users. Instead i would like it to be a side feature and be more open to sending messages, maybe, all users. But anyway thanks! At least i know there seems to be some sort of interest in this kind of things!

mikegreenberg 14y ago

tl;dr: I think this could be a very useful service, but the execution is very important. There are already services which are in this space who are trying to get it right (olark.com comes to mind). I'm not really sure what the right way is, but if I had to take a guess, the experience should feel very homogeneous with the app which offers it. Yes, there's a reasonable amount of value you get out of a drop-in service that you don't have to configure or think about, but I think every point of interaction with the customer should be a carefully-thought decision and not a white-label feature you add as an after-thought. I think if you were able to figure out how to construct a communication's channel that could be easily added to an app while neatly integrating into the existing experience, that would be a major win that I'd give you money to provide me.

duiker101 14y ago
this was a really helpful comment! Thanks! I will carefully think about it! Actually olark is one of points of inspiration, but i would prefer to point it more to the mobile world. Thanks a lot for the help!