3 ms·

Amazon currently does not honor its prime shipping agreement with all domestic customers and has no customer service path to get the issue resolved. In some pl

Amazon currently does not honor its prime shipping agreement with all domestic customers and has no customer service path to get the issue resolved. In some places USPS is unreliable and Amazon insists on using it repeatedly, violating its own promise to customers. This suggests to me that Amazon faces no competitive pressure to deliver good customer service.

ceejayoz 2y ago
Didn’t they drop the two-day shipping promise a while back?
- ClassyJacket 2y ago
  It's only two day in America? It's next day in Australia. And we haven't even had Amazon for long...
  - dymk 2y ago
    It depends where you live and what’s in the closest warehouse. Many things are overnight delivered in the morning for me now, as I have a fulfillment center close by.
  - packetlost 2y ago
    > we haven't even had Amazon for long Yeah, that's probably why. They get people hooked with actually good service and then drop quality to save money once they've captured the market.
  - NavinF 2y ago
    It's usually same-day where I live in the bay area. Same for Walmart, Costco, etc
  - ceejayoz 2y ago
    In the US it’s next day sometimes, a week other times, and 30 days on the slow boat from China. I suspect it isn’t next-day in, say, Broome. Last time I was in Hobart even it definitely wasn’t next or two-day shipping, lol.
  - dbetteridge 2y ago
    East Coast only! As usual Perth gets shafted with 3rd party couriers with 0 SLA :(
- resters 2y ago
  Not in major US cities such as where I live.
hyggetrold 2y ago
> In some places USPS is unreliable I can live with USPS but what made me actually cancel my Prime account was their use of On-Trac shipping in California. They literally missed every single time and had to come back the next day.
- resters 2y ago
  I care less who delivers it than whether it actually arrives in <= 2 days. In my zip code there are various blocks (including my own) where virtually nothing gets delivered in <5 days. This is in one of the biggest cities in the US. I've contacted customer service and gone through multiple escalations twice and nothing has changed and it appears to reach a black hole. Addresses a few blocks away get normal prime delivery in 1-2 days. As much as I love Amazon (I've been a customer since the very beginning) this makes me think that antitrust action is needed. Seeing pictures of Bezos partying with the Kardashians doesn't help Amazon's cause very much either.
  - dieortin 2y ago
    Bezos hasn’t been CEO of Amazon for some years now.
psunavy03 2y ago
Dealt with this having a delivery cancelled at a family vacation property out innawoods, and had to get Amazon to put a "no USPS" flag on the delivery.
- resters 2y ago
  I had done this a few years earlier bc USPS kept damaging heavy items, but it is apparently no longer possible. For a while things got delivered via Amazon's subcontracted trucks but that stopped and now it's just whatever level of service USPS offers is what you end up with. Houses a few blocks away get normal prime delivery.
boplicity 2y ago
This seems to be to be very regional. Here in Toronto, the shipping speed is truly incredible. I'll often order at night, and it arrives the next day. They've even started offering "overnight" shipping, with packages arriving between 4am and 8am. I do see an incredible push to increase their logistics capability, beyond what would be necessary if they were just coasting on their monopoly power. I do think they see their competition as being from local retailers, as much, if not more so than from other online stores. As much as I don't want to be a fan of Amazon -- their offering, especially because of the logistics/shipping, combined with generally fair prices, is quite incredible.

ceejayoz 2y ago

Didn’t they drop the two-day shipping promise a while back?

ClassyJacket 2y ago
It's only two day in America? It's next day in Australia. And we haven't even had Amazon for long...
- dymk 2y ago
  It depends where you live and what’s in the closest warehouse. Many things are overnight delivered in the morning for me now, as I have a fulfillment center close by.
- packetlost 2y ago
  > we haven't even had Amazon for long Yeah, that's probably why. They get people hooked with actually good service and then drop quality to save money once they've captured the market.
- NavinF 2y ago
  It's usually same-day where I live in the bay area. Same for Walmart, Costco, etc
- ceejayoz 2y ago
  In the US it’s next day sometimes, a week other times, and 30 days on the slow boat from China. I suspect it isn’t next-day in, say, Broome. Last time I was in Hobart even it definitely wasn’t next or two-day shipping, lol.
- dbetteridge 2y ago
  East Coast only! As usual Perth gets shafted with 3rd party couriers with 0 SLA :(
resters 2y ago
Not in major US cities such as where I live.

hyggetrold 2y ago

> In some places USPS is unreliable I can live with USPS but what made me actually cancel my Prime account was their use of On-Trac shipping in California. They literally missed every single time and had to come back the next day.

resters 2y ago
I care less who delivers it than whether it actually arrives in <= 2 days. In my zip code there are various blocks (including my own) where virtually nothing gets delivered in <5 days. This is in one of the biggest cities in the US. I've contacted customer service and gone through multiple escalations twice and nothing has changed and it appears to reach a black hole. Addresses a few blocks away get normal prime delivery in 1-2 days. As much as I love Amazon (I've been a customer since the very beginning) this makes me think that antitrust action is needed. Seeing pictures of Bezos partying with the Kardashians doesn't help Amazon's cause very much either.
- dieortin 2y ago
  Bezos hasn’t been CEO of Amazon for some years now.

psunavy03 2y ago

Dealt with this having a delivery cancelled at a family vacation property out innawoods, and had to get Amazon to put a "no USPS" flag on the delivery.

resters 2y ago
I had done this a few years earlier bc USPS kept damaging heavy items, but it is apparently no longer possible. For a while things got delivered via Amazon's subcontracted trucks but that stopped and now it's just whatever level of service USPS offers is what you end up with. Houses a few blocks away get normal prime delivery.

boplicity 2y ago

This seems to be to be very regional. Here in Toronto, the shipping speed is truly incredible. I'll often order at night, and it arrives the next day. They've even started offering "overnight" shipping, with packages arriving between 4am and 8am. I do see an incredible push to increase their logistics capability, beyond what would be necessary if they were just coasting on their monopoly power. I do think they see their competition as being from local retailers, as much, if not more so than from other online stores. As much as I don't want to be a fan of Amazon -- their offering, especially because of the logistics/shipping, combined with generally fair prices, is quite incredible.