On the other hand: One night, there’s a big storm. The power flickers and goes out. Pretty soon, I get a text from the power company telling me that they know

On the other hand: One night, there’s a big storm. The power flickers and goes out. Pretty soon, I get a text from the power company telling me that they know it’s gone and they expect to have it fixed by noon tomorrow. About what I was hoping for. Then they get it fixed around the time I’m going to bed. I am very happy, because not only was it fixed in a reasonable timeframe, it was fixed sooner than I was told to plan for. Pad your estimates with plenty of time for there to be complications. If it turns out to be a five-minute fix, then great!