In fact, if you can get away with it, don’t agree to SLAs and offer on-demand contract termination and immediate data migration to your clients. You get to get

In fact, if you can get away with it, don’t agree to SLAs and offer on-demand contract termination and immediate data migration to your clients. You get to get rid of service level managers, one of the biggest threats to service availability in my industry experience, and you begin to hate downtime, not tolerate it, and the same for performance degradation, response jitter etc.