Were you a free user of Google App Engine? Unless you weren't, your comment is irrelevant. And if you weren't, you'd be in the minority of paying users who have

Were you a free user of Google App Engine? Unless you weren't, your comment is irrelevant. And if you weren't, you'd be in the minority of paying users who have customer service issues... For example, I, as a paying Google Apps user, have a 24/7 support line I can call.