4 ms·

Would you prefer they only offer the call option without all the other stuff for the same price? Then you don’t have the problem of paying for things you think

Would you prefer they only offer the call option without all the other stuff for the same price? Then you don’t have the problem of paying for things you think you don’t need. Your problem is that you want the highest value (direct on-call team with actual skills is expensive AF) for the budget price - as someone who helped design support tiers this is super common but obviously not economically viable. edit: in any case on that price level the price structure should be more flexible I agree

mrweasel 2y ago
This is not exactly how it works, but as a custom you look at the price of the tier below what you want, and the price of the tier which contains what you want. The price difference must be what the feature you want costs. So if the tier with which provides on-call is $100.000 and the tier below that is $75.000, then the cost appears as $25.000 to me as a customer. That not true, when you dig into it, some of the cost is covered by "unused" benefits of the tiers below, so that one benefit on it's own might be closer to $50.000. If you truly don't need the stuff below, then you'd want more flexibility in the price structure and be able to spend the $50.000, rather than the $100.000. Instead the provider now ends up with no sale. > direct on-call team with actual skills is expensive AF More than most realise. My issue is that there are occasions where you don't mind paying for that service, but you're not allowed to, because the tiers are designed so that it becomes more expensive than it should be. I've seen a number of support contracts, where they only tier that actual provides much value is the one where you can call an expert, but that's hidden behind "Call Us" or "Super Premium Platinum" priced such that only governments and VC funded companies can/will pay for it.

4 ms·

Would you prefer they only offer the call option without all the other stuff for the same price? Then you don’t have the problem of paying for things you think

by portaouflop 2y ago

mrweasel 2y ago
This is not exactly how it works, but as a custom you look at the price of the tier below what you want, and the price of the tier which contains what you want. The price difference must be what the feature you want costs. So if the tier with which provides on-call is $100.000 and the tier below that is $75.000, then the cost appears as $25.000 to me as a customer. That not true, when you dig into it, some of the cost is covered by "unused" benefits of the tiers below, so that one benefit on it's own might be closer to $50.000. If you truly don't need the stuff below, then you'd want more flexibility in the price structure and be able to spend the $50.000, rather than the $100.000. Instead the provider now ends up with no sale. > direct on-call team with actual skills is expensive AF More than most realise. My issue is that there are occasions where you don't mind paying for that service, but you're not allowed to, because the tiers are designed so that it becomes more expensive than it should be. I've seen a number of support contracts, where they only tier that actual provides much value is the one where you can call an expert, but that's hidden behind "Call Us" or "Super Premium Platinum" priced such that only governments and VC funded companies can/will pay for it.