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On one hand it’s unfortunate that people don’t get paid for this kind of help and perhaps act in a short sighted way (giving away too much control to the provid
by thih9 2y ago
On one hand it’s unfortunate that people don’t get paid for this kind of help and perhaps act in a short sighted way (giving away too much control to the provider).
On the other, a lot of these are people willing to help someone else for free and make their knowledge practically public in the process. Seems aligned with a hacker/wikipedia/oss ethos in many ways.
- saagarjha 2y agoYeah, until you realize that they get all that XP posting some variation of "turn it off and on again" ten thousand times
- thih9 2y agoAs long as their comments are useful, I don’t mind. Many open source projects are low quality or trivial to others - but still provide big help to some.
- beardedwizard 2y agoA long time ago I supported hp scanners on windows. I exclusively told people to uninstall and reinstall the drivers, or windows. My success rate was 100% and I outperformed all my peers who did actual troubleshooting in time to resolution and number of resolutions. Sometimes the right answer is just the right answer.