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Both Facebook and Google provide customer support. I think people are just confused about who their actual customers are. Hint: It's the advertisers.
by EduardoBautista 2y ago
Both Facebook and Google provide customer support. I think people are just confused about who their actual customers are.
Hint: It's the advertisers.
- echoangle 2y agoI bet they still have a level system for the advertiser support, there’s no way an actual developer reads the first message. Maybe for very large customers they have a dedicated support line, but not for a small business advertising on google.
- rolisz 2y agoStill a tiered support system: last year I started a side project and I wanted to advertise on Google. Created the AdWords account, with all the legal documentation and everything, it got banned in two days. All the support I could reach was bots. Luckily I had some friends at Google who could escalate internally....
- jeltz 2y agoSounds like you have not bought ads. No, they do not provide support there either. Maybe if you buy tons of ads, but not for smaller advertisers.