> You cannot hire someone directly as L2 We've managed to do that by recruiting from our customers. During support cases and such we'll notice someone is more

> You cannot hire someone directly as L2 We've managed to do that by recruiting from our customers. During support cases and such we'll notice someone is more technical, and then at some point approach them with an offer. This way they already know our software well and can get fairly straight into a L2 position. Of course in the start they'll get some more L1 stuff and such, but it significantly reduces the learning curve. Customers aren't too miffed as the alternative would almost always be that they'd go to a competitor.