It's quite easy to operate in retail and have horrible customer service. A fair point. But there's a big difference between a company that has provided custome

It's quite easy to operate in retail and have horrible customer service. A fair point. But there's a big difference between a company that has provided customer service from the very beginning (even if it was poor at times), and a company that for most of its history has made a concerted effort not to have customer service at all.