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I put down my iphone and opened my laptop just to respond to this. I've been using AWS for a couple years and never really needed support, so never tried to co
by finnh 14y ago
I put down my iphone and opened my laptop just to respond to this.
I've been using AWS for a couple years and never really needed support, so never tried to contact them. Recently I was assigned an Account Exec who reached out to make sure everything was cool, introduce himself, and recommend buying into at least the cheapest support tier (which was much cheaper than I had remembered). He then qualified that with great advice: "actually, you can just wait until you need it and sign up right then. No reason to pay before that".
That impressed me.
In addition, Jeff Barr personally emailed me both times I commented on his blog posts about AWS. At random hours of the day. I'm beginning to suspect that "Jeff Barr" is a non de plume fronting a group of people, like Franklin W. Dixon.
- SpikeGronim 14y agoI have met Jeff Barr and can vouch for him. He is in fact a flesh and blood person. He's just really dedicated to making you love AWS.
- jimnachlinmtr 14y agoI have met Jeff Barr, or should I say JOHN CONSTANTINE They both look like Sting, that's for sure. Well, Jeff less than John, but even so. Ok, Jeff looks like a actual dude and John Constantine looks like a fictional antihero of questionable allegiance.
- shasta 14y agoWhat? When I met Jeff Barr from Amazon, she was a woman.
- jeffbarr 14y agoYou'll have to explain that to my wife and our five children.
- jeffbarr 14y agoThanks Finnh, that made my day! There's just one of me, and I do all of my own email. I truly enjoy my job, and I do everything that I can to help our customers to succeed.
- lgieron 14y agoYou know, that's exactly the kind of response you'd expect from a cluster of reps fronted as "Jeff Barr" ;))) (jk, jk)