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> include customer service at least on par with AWS (which, as far as i'm aware, is basically zilch) We have a wide variety of customer service options: http:/
by jeffbarr 14y ago
> include customer service at least on par with AWS (which, as far as i'm aware, is basically zilch)
We have a wide variety of customer service options: http://aws.amazon.com/premiumsupport/ http://aws.amazon.com/premiumsupport/
- finnh 14y agoI put down my iphone and opened my laptop just to respond to this. I've been using AWS for a couple years and never really needed support, so never tried to contact them. Recently I was assigned an Account Exec who reached out to make sure everything was cool, introduce himself, and recommend buying into at least the cheapest support tier (which was much cheaper than I had remembered). He then qualified that with great advice: "actually, you can just wait until you need it and sign up right then. No reason to pay before that". That impressed me. In addition, Jeff Barr personally emailed me both times I commented on his blog posts about AWS. At random hours of the day. I'm beginning to suspect that "Jeff Barr" is a non de plume fronting a group of people, like Franklin W. Dixon.
- SpikeGronim 14y agoI have met Jeff Barr and can vouch for him. He is in fact a flesh and blood person. He's just really dedicated to making you love AWS.
- jimnachlinmtr 14y agoI have met Jeff Barr, or should I say JOHN CONSTANTINE They both look like Sting, that's for sure. Well, Jeff less than John, but even so. Ok, Jeff looks like a actual dude and John Constantine looks like a fictional antihero of questionable allegiance.
- shasta 14y agoWhat? When I met Jeff Barr from Amazon, she was a woman.
- jeffbarr 14y agoYou'll have to explain that to my wife and our five children.
- jeffbarr 14y agoThanks Finnh, that made my day! There's just one of me, and I do all of my own email. I truly enjoy my job, and I do everything that I can to help our customers to succeed.
- lgieron 14y agoYou know, that's exactly the kind of response you'd expect from a cluster of reps fronted as "Jeff Barr" ;))) (jk, jk)
- gregholmberg 14y agoI can testify that the Amazon support people that I have intereacted with are professional, empowered and interested in solving your problems. I thought the bronze support service was a good value. I'm not an AWS employee, or friend/spouse/servant of one, but I do run some production systems on AWS.
- zwily 14y agoWe have also had pretty great support from AWS. That comment was unfair.
- eddy_chan 14y agoYep, Googles Compute Engine might be the latest new and shiny service in town but that isn't enough reason to move. I gotta give Amazon a plug here just cos they secured my loyalty through what I thought was empowered customer support instead of seeing everything as black and white. I then locked myself in for 1 year reserved instance pricing it's working out to be less than half of what I would pay for their spot instances over the entire year. I haven't seen too many other vendors offer this kind of discounting or maybe others could enlighten me?
- flyt 14y agoAdding to the stack of people reporting that Amazon's paid support reps are great. Amazon is about putting the customer first and although their services occasionally have problems I never have any doubt that the people I work with are smart and care.