I think Google learned the hard way that selling to small users results in huge support cost (see also: App Engine, pretty sure that was the reason behind the p

I think Google learned the hard way that selling to small users results in huge support cost (see also: App Engine, pretty sure that was the reason behind the price hike). Neither AE or GoogEC2 are the kind of services you can simply rely on an FAQ for, and it just isn't in their culture to offer hand-holding on a massive scale.