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The fact they know about this hardware issue yet have refused to recall the faulty units has discouraged me from ever buying an Intel CPU again. It's an expens

The fact they know about this hardware issue yet have refused to recall the faulty units has discouraged me from ever buying an Intel CPU again. It's an expensive component that's meant to last 4-5 years at least.

zigzag312 2y ago
Intel has extended the warranty for those units by two years. AFAIK AMD had a similar issue with elevated voltage burning 7000 series CPUs and also didn't recall them. Is there something I'm missing?
- bayindirh 2y ago
  > Is there something I'm missing? The fact that AMD has responded in three days [0] with an update, and stopped the problem in its tracks? Original article is on 20230424, "We're investigating" update is on 20230425, the firmware update and "yes we screwed, this the cause, here's the fix" update is in 20230427, and case is closed. [0]: https://www.tomshardware.com/news/amd-ryzen-7000-burning-out-root-cause-identified-expo-and-soc-voltages-to-blame https://www.tomshardware.com/news/amd-ryzen-7000-burning-out...
reginald78 2y ago
There's a Gamers Nexus piece that goes into the tricking truth, stalling and memory holing of old press releases of Intel throughout this whole thing and it is actually quite ridiculous and galling. The 65watt thing people mentioned is just the latest party line, before those were definitely not susceptible according to Intel. I wouldn't surprised if this changed again at some point. My read is they know all the chips are screwed and should do a recall but literally do not have enough stock for replacements and obviously don't want to take the hit. That's why they're giving people trying to RMA a runaround as well, they likely are prioritizing their big OEM customers over retail purchasers.
dylan604 2y ago
All most recalls do is notify owners of the item that it needs to be brought in for servicing. Rarely do recalls actually mean a full replacement or refund for the item. Just look at the auto industry where you bring the car in and have the item replaced/repaired. For Intel, they are providing code that corrects the issue. Once the code has been updated, there's nothing to prevent a 4-5 years at least lifespan. Maybe you'd be better assuaged if they also sent every confirmed purchaser of an affected CPU a $10 DoorDash coupon?
- zelon88 2y ago
  > Once the code has been updated, there's nothing to prevent a 4-5 years at least That is not a solution. That is a mitigation. What if you bought a car with 65mpg that has an undisclosed engineering flaw where the engine will explode every 15,000 miles. The "solution" proposed by the manufacturer is to bring the car in for "repair" that reduces it to 40mpg, but the car will last a normal lifespan. Did you not lose a considerable amount of value on your purchase?
  - dylan604 2y ago
    is that even remotely close to a realistic comparison? the update from Intel provides no information on a negative performance from what is advertised on the tin. they provided results showing it had negligible effects on performance. wild anecdotes are fun to use on the internet, but provide nothing substantive to the discussion. but if you want to continue to memify everything, then have a nice day
- packetlost 2y ago
  I think they would have a time arguing against a warranty claim for a failure related to this issue though.
- yencabulator 2y ago
  On cars, a recall is for a specific component, which is replaced. I've seen recalls for an airbag inflator, tow bar, and shifter cable. That to me sounds the same as replacing a CPU, RAM, a PCIe card, or a peripheral on a computer, just more doable as DIY labor.
deleted 2y ago
[deleted]
rasz 2y ago
Intel says "all covered under warranty, everyone will be made whole", meanwhile people are being jerked around by service centers left and right. Last example DolphinChemist (top 1000 twitch streamer aka 0,01%er, not big not small) had Micro Center feed him "works fine in all our tests" line for couple weeks before finally relenting and replacing broken CPU.

zigzag312 2y ago

Intel has extended the warranty for those units by two years. AFAIK AMD had a similar issue with elevated voltage burning 7000 series CPUs and also didn't recall them. Is there something I'm missing?

bayindirh 2y ago
> Is there something I'm missing? The fact that AMD has responded in three days [0] with an update, and stopped the problem in its tracks? Original article is on 20230424, "We're investigating" update is on 20230425, the firmware update and "yes we screwed, this the cause, here's the fix" update is in 20230427, and case is closed. [0]: https://www.tomshardware.com/news/amd-ryzen-7000-burning-out-root-cause-identified-expo-and-soc-voltages-to-blame https://www.tomshardware.com/news/amd-ryzen-7000-burning-out...

reginald78 2y ago

There's a Gamers Nexus piece that goes into the tricking truth, stalling and memory holing of old press releases of Intel throughout this whole thing and it is actually quite ridiculous and galling. The 65watt thing people mentioned is just the latest party line, before those were definitely not susceptible according to Intel. I wouldn't surprised if this changed again at some point. My read is they know all the chips are screwed and should do a recall but literally do not have enough stock for replacements and obviously don't want to take the hit. That's why they're giving people trying to RMA a runaround as well, they likely are prioritizing their big OEM customers over retail purchasers.

dylan604 2y ago

All most recalls do is notify owners of the item that it needs to be brought in for servicing. Rarely do recalls actually mean a full replacement or refund for the item. Just look at the auto industry where you bring the car in and have the item replaced/repaired. For Intel, they are providing code that corrects the issue. Once the code has been updated, there's nothing to prevent a 4-5 years at least lifespan. Maybe you'd be better assuaged if they also sent every confirmed purchaser of an affected CPU a $10 DoorDash coupon?

zelon88 2y ago
> Once the code has been updated, there's nothing to prevent a 4-5 years at least That is not a solution. That is a mitigation. What if you bought a car with 65mpg that has an undisclosed engineering flaw where the engine will explode every 15,000 miles. The "solution" proposed by the manufacturer is to bring the car in for "repair" that reduces it to 40mpg, but the car will last a normal lifespan. Did you not lose a considerable amount of value on your purchase?
- dylan604 2y ago
  is that even remotely close to a realistic comparison? the update from Intel provides no information on a negative performance from what is advertised on the tin. they provided results showing it had negligible effects on performance. wild anecdotes are fun to use on the internet, but provide nothing substantive to the discussion. but if you want to continue to memify everything, then have a nice day
packetlost 2y ago
I think they would have a time arguing against a warranty claim for a failure related to this issue though.
yencabulator 2y ago
On cars, a recall is for a specific component, which is replaced. I've seen recalls for an airbag inflator, tow bar, and shifter cable. That to me sounds the same as replacing a CPU, RAM, a PCIe card, or a peripheral on a computer, just more doable as DIY labor.

deleted 2y ago

[deleted]

rasz 2y ago

Intel says "all covered under warranty, everyone will be made whole", meanwhile people are being jerked around by service centers left and right. Last example DolphinChemist (top 1000 twitch streamer aka 0,01%er, not big not small) had Micro Center feed him "works fine in all our tests" line for couple weeks before finally relenting and replacing broken CPU.