When I reserved my Amtrak roommette months in advance, only to find out last minute that I'd booked on the wrong day, they were happy to refund the cheap rate t

When I reserved my Amtrak roommette months in advance, only to find out last minute that I'd booked on the wrong day, they were happy to refund the cheap rate that I would have paid but of course they left me with the huge bill for the last minute economy seat. Airlines back up their pricing model with customer service that is empowered to help people. All Amtrak's in person representatives could do was tell me to call a 1-800 number.