I kind of prefer that the entity that sells a consumer something is responsible for the good or service. If I book an Uber, I buy the service from Uber. If I or

I kind of prefer that the entity that sells a consumer something is responsible for the good or service. If I book an Uber, I buy the service from Uber. If I order something from Amazon, I buy it from Amazon. There may be subcontractors and other internal bureaucratic details, but they should not concern me. If I do business with a company, it should not matter whether the service is ultimately provided by their employee, a freelancer, or another company. If something goes wrong, the company I dealt with should be liable. They may have internal processes for assigning the ultimate liability, but those should not concern me.