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Thank you for building this! I’ve discovered it a while ago and has been showing it as an example of what a good government website should look like. It’s a joy

• andrepd 2y ago
  Man, it's an example of what a good website should look like, period. It's clean, fast, readable, accessible, works without js. The information is presented directly and to the point.
• nicbou 2y ago
  A few things off the top of my head: - Only add things that improve upon Reader View. A table of contents, better typography, and that's about it. - Get to the point. I put a lot of effort into writing succinctly and unambiguously. I revise my content time and time again to get it just right. Information architecture is also important. - Sweat the small stuff. Reduce friction for your users wherever you can. Something as simple as a letter template makes a big difference for readers that dread communicating in German. I've been doing this for seven years, so I picked up quite a few tricks along the way. It all comes down to knowing my users, and working hard to reduce their pain.