I'm writing a book publicly: Automated Agents [1]. When I first joined a startup building a chatbot for customer service, there was a lot of noise and hype. We

I'm writing a book publicly: Automated Agents [1]. When I first joined a startup building a chatbot for customer service, there was a lot of noise and hype. We built a decent product and our company went from 3 people to 30 in 2 years. We resolved millions of customer service issues. The book I'm writing is the guide I wish existed when I was getting started. It's still a draft, but the main goal is to serve as a guide for both technical and non technical folks. [1]: https://github.com/ibudiallo/automated-agents-book https://github.com/ibudiallo/automated-agents-book Ps: I shared it in the previous thread last month as well