eh, sure, but I don’t think it’s hard to make the distinction in this case. When something egregious happens with a flight, do I bitch at the flight attendants

eh, sure, but I don’t think it’s hard to make the distinction in this case. When something egregious happens with a flight, do I bitch at the flight attendants and take out my frustration on them? No. Did I make a huge stink to the airline complaints department afterwards? Yes. I don’t feel my empathy is being exploited here.