> If I have to worry about supporting users when it's against my better interest, then I am strongly disincentivized from offering an online service. The situa

> If I have to worry about supporting users when it's against my better interest, then I am strongly disincentivized from offering an online service. The situation is different for individuals or small companies than it is for large companies. Large companies (that are not structured as mutuals, or somesuch) generally only have one interest: maximizing their profit. But they often tend to use a Prisoner's Dilemma's strategy against the world that might maximize their next quarterly return but does not act to make the economic pie bigger for everyone.