I want to share my own unrelated-OEM RMA experience, and provide an example to OP/all on why to buy future items (like OC's) from CostCo/Sam's/BJ's: The first

I want to share my own unrelated-OEM RMA experience, and provide an example to OP/all on why to buy future items (like OC's) from CostCo/Sam's/BJ's: The first power-outtage of its brand-new life, my online-purchased UPS failed to back-up the load. The OEM had intentionally made the return process difficult and time-consuming, hoping that most consumers wouldn't be willing to "jump through all the hoops" of completing a return (e.g. shipping costs, phone-trees, insane warranty disqualifiers). "Out of principle," I went ahead and did this, but with this promise: I will purchase all my future UPS systems from CostCo, because then all I have to do is drive to member services and drop off the dud/fuddy/DOA (bigger vendors have more "leverage" against OEM), for a full refund. (Disclosure: I am a CostCo shareholder, and would not judge OC's return of defective hardware to the original vendor) Dear OC: hindsight being 20/20, in your current position I would take the offered $1500 refund (maybe you can part-out the DOA computer?)