It was a dreaded feature of one job I had way back when, supporting a server for static trading data (counterparty info, and other stuff) for sites in London, H

It was a dreaded feature of one job I had way back when, supporting a server for static trading data (counterparty info, and other stuff) for sites in London, Hong Kong and New York. We all hated it, until one day one of the guys "lost" the support laptop on the Tube. We then did a bit of scripting and fiddling with permissions so that the guys in HK and NY could fix all common problems by "turn it off and turn it on again" magic. Bye-bye support trauma.