It's expected that you will wake up for pages and figure out if the issue needs an escalation or if it can wait until the morning. If the oncall is too heavy,

It's expected that you will wake up for pages and figure out if the issue needs an escalation or if it can wait until the morning. If the oncall is too heavy, you should have split oncalls for day and night. > But if they escalate further, whichever dev or manager it gets escalated to is expected to be available 24/7 This doesn't sound right, since that effectively means everyone is always oncall. You should clarify what the policy actually entails.