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I really disagree with involve other people. This implies that everyone is effectively on call 24/7. You have a primary and secondary. No one else should be p
by aaomidi 2y ago
I really disagree with involve other people.
This implies that everyone is effectively on call 24/7.
You have a primary and secondary. No one else should be paged unless they’re on the rotation at that time.
- cortesoft 2y agoThis is probably dependent on the size of your org... yes, we have a primary and secondary, but that is for each team... my current midsize company has 10-15 teams that each have their own on call schedule. So the escalation is like "ok, we need the network team for this one, please page the on call for net" It isn't about calling in everyone on the same team.
- aaomidi 2y agoYeah that is fair. And I’d put that under paging someone who is already on another on call shift. What I meant was like, paging a subject matter expert on your own team.