My understanding is that a court case is more likely to succeed for the plaintiff but that’s what I hear about about more abusive companies; many companies pref

My understanding is that a court case is more likely to succeed for the plaintiff but that’s what I hear about about more abusive companies; many companies prefer arbitration because they can choose arbitrators who tend to favor the business. That’s why I’m curious about Valve’s change here. I have no idea about costs other than I hear that small claims court is reasonably affordable. There are also attorney costs, of course, but I think you’d hire an attorney for arbitration anyway. Edit: FMecha pointed out Valve v. Zaiger and, sure enough: > Valve says that Zaiger has “targeted Valve and Steam users . . . because the arbitration clause in the SSA is ‘favorable' to Steam users in that Valve agrees to pay the fees and costs associated with arbitration.” https://casetext.com/case/valve-corp-v-zaiger-llc https://casetext.com/case/valve-corp-v-zaiger-llc