JIRA is a management tool with an enormous amount of configurability and absolutely no opinion on how thing should be done. That directly means it will only be

JIRA is a management tool with an enormous amount of configurability and absolutely no opinion on how thing should be done. That directly means it will only be as good as their manager, and also the process manager's vision will be perfectly reflected for the better, and in many cases for the worse. If they want to review every ticket and manually accept state changes, they can. If they want to keep track of every minutes you spent on micro-tasks, they can. If the manager has no idea how the team process should work JIRA won't give them any direction and will perfectly reflect the chaos in the manager's head. Of course from the admin side it can also be a nightmare to host, as any similar long lived B2B product. I think people are mostly hating on Agile, and JIRA helps experience the full blown of it the most.