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In the 1990s, I was working on eCommerce and was sent to our factory in another state for a week to understand that side of the needs, then a few days at a cust
by sroussey 2y ago
In the 1990s, I was working on eCommerce and was sent to our factory in another state for a week to understand that side of the needs, then a few days at a customers place of business in another state. This was a government contractor. Understanding the whole process was important even in that industry at that time.
- GenerWork 2y ago>Understanding the whole process was important even in that industry at that time. Understanding the whole process of the issue you're trying to solve is important in any industry, but that requires people to be proactive. Unfortunately, these days there's a lot of "well, we know what the customer really wants" because they looked at a NPS score or rely exclusively on survey responses, which are inherently reactive.
- sroussey 2y agoAgree. People now might think a 5 minute call is a deep dive. Haha.