Ideally, most of this would be on a provider's website. Unfortunately, the NAPs of the world rely on multi-level sales staffing that present what they think is

Ideally, most of this would be on a provider's website. Unfortunately, the NAPs of the world rely on multi-level sales staffing that present what they think is important(or differentiates them). The smaller colos who envision themselves the equivalent of the NAPs refrain from sharing much info as well and then the consumer ends up in a dim corner of "kinda/sorta generally acceptable commodity(service and quality) level colocation." It is then your burden to translate that to a customer why their LOLcats website is loading slowly for Uncle Bob. SLAs are hard and most providers treat them like a joke. If you're a startup and want to pass the buck, then just go with AWS. There is a solution for everyone.