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Hahahaha! Have you ever done any customer support!? This is not how it works.
by appendix-rock 2y ago
Hahahaha! Have you ever done any customer support!? This is not how it works.
- tuetuopay 2y agoWell this is about allowing customer supplied ONT, not supporting them. As in, you have to follow upgrade procedures announced X days in advance, etc.
- the_mitsuhiko 2y agoIn theory yes. In practice that might work that way if ~5% of your users are in that situation. If ~50% of your user base is running on a legacy protocol and you're running into Churn risks, the company is going to re-evaluate if they want to retire the old protocol. There _is_ a reason even legacy cable TV and ancient DOCSIS channels are still being available in many countries because actually retiring a lot of old modems has shown to be risky to the business.
- iphoneisbetter 2y ago[flagged]
- beerandt 2y agoI mean you're right in general- but we're talking about a subset of customers that want to mess with their own fiber connection. That's either a horde that understands the issue, or is an even smaller subset that is going to be a pita anyway.