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After moving to the Bay Area, I tried to do the old, "negotiate my bill with Comcast down by threatening to leave" trick, and instead it instantly cancelled my
by novia 2y ago
After moving to the Bay Area, I tried to do the old, "negotiate my bill with Comcast down by threatening to leave" trick, and instead it instantly cancelled my service. I was clicking around on the website trying to figure out how I could talk to the customer retention department when it happened.
I think some companies have already complied with this law ahead of time.
- dspillett 2y agoOr perhaps they are/were being selective. If people on certain plans almost never hang around because of the extra steps and never move to a different product instead of leaving after taking to a rep, they might just let those customers go to save effort. This is particularly likely for services that were originally loss-leaders to get people in and the company makes nothing from them directly (or makes a small loss).
- whamlastxmas 2y agoThis is unlikely. A retention call is like fifty cents of labor costs for a decent chance at hundreds or thousands in continued profit
- noahjk 2y agoMy first thought was similar - assuming this is truly forcing websites to implement a “one-click” flow, I’m worried that people will accidentally unsubscribe without an easy way to pick up where they left off. At least an “are you sure?” button would be nice. (Although I hate companies who force me to choose a reason why I’m ending our relationship)
- beej71 2y agoI think a good compromise here is that if you click it, you land on a page that says you've unsubscribed with a resubscribe button on it.