I spend around $20 a month on my personal AWS account, and the level of support I've received on the handful of occasions I've needed it has been phenomenal.

I spend around $20 a month on my personal AWS account, and the level of support I've received on the handful of occasions I've needed it has been phenomenal. I'n guessing that's because AWS support engineers live in eternal fear of ending up on a PIP if I rate them less than 5 stars.