- Zillow doesn't actually transact homes themselves, once you click that you're interested in a house, a realtor will call you who is non-zillow affiliated, the

- Zillow doesn't actually transact homes themselves, once you click that you're interested in a house, a realtor will call you who is non-zillow affiliated, they could be with any brokerage. Redfin only offers you discount services if you buy + sell through them, but most people buying in the bay area aren't simultaneously selling a home through Redfin. - We are currently using a 3rd party showing service which has people come and literally open doors. - Yes we are offering representation agreements to help people tour in light of the NAR suit. - We will solve the blacklist problem when we get to that size. Not going to start running before catching the ball. - Incumbents like Zillow have agents as their primary customer, they wouldn't put out their main customer. Redfin's model is to have the human agent at the heart of their product, it would have to be completely remade if the customer was using the interface. - Liens are analyzed using our disclosure summary tool. Solar loans are often liens, so same applies. Inspections are a disclosure. Contingencies fall into 5 buckets which are fairly standard of inspection/mortgage/insurance/title/appraisal. Negotiations are usually done over text message or email.