Customer service is the first and easiest thing to take a backseat in the quest for ever-increasing profits. I don't know if it was ever good but I'm sure it di

Customer service is the first and easiest thing to take a backseat in the quest for ever-increasing profits. I don't know if it was ever good but I'm sure it didn't help to be acquired by Microsoft. It's shameful that the only way to get customer service from many companies is to be loud enough in public. Good luck.