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Is there any modern platform that offers any support any more? From what I can tell, unless you have a personal account manager or the luck of catching the eye
by uberman 2y ago
Is there any modern platform that offers any support any more? From what I can tell, unless you have a personal account manager or the luck of catching the eye of a well meaning employee via a post like that the notion of support simply does not exist any more.
- solardev 2y agoAt smaller companies, definitely! It's the bigger FAANG-like companies (and these days Microsoft and Nvidia) that don't care about customer service.
- pacifika 2y agoJetbrains has good support.
- SomethingNew71 2y agoFrom my experience actually yes many are if you are a paid subscriber. Free services certainly have slow or non-existent support models. But IMO a service owned by a multi-billion dollar company should at least be responding to their support tickets from paid users within 5 business days.