This is also similar to my solution, however not so relevant here. The "password" here is only used over the phone in place of an account number or similar whe

This is also similar to my solution, however not so relevant here. The "password" here is only used over the phone in place of an account number or similar where a customer can't recall other information. The reddit user here would have had to provide this password over the phone before to another agent. It's the only way for it to get there.