Interesting, their definition of managed hosting appears to be quite different from my experience at a provider for managed hosting. We explicitly didn't grant

Interesting, their definition of managed hosting appears to be quite different from my experience at a provider for managed hosting. We explicitly didn't grant customers "root" access unless they requested it. This both made it easier for us (less cleanup when a customer mucks up the setup) and for some customers)(no easy way to mess up your installation). Most people just wanted a managed deployment of their PHP app, a webshop or WordPress and this worked well.