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> but they often don't actually know where stuff is, whether they carry X That's the standard at all of the Home-Depots / Walmarts / Lowe's around here. If yo
by OptionOfT 2y ago
> but they often don't actually know where stuff is, whether they carry X
That's the standard at all of the Home-Depots / Walmarts / Lowe's around here. If you ask the location of something the associate just looks it up on their devices.
If you ask a question about an item the associate reads the description on the website and can't provide an answer, because I just read the description... and couldn't find the answer. That's why I asked the associate.
- vel0city 2y agoMeanwhile my experience at the Lowe's and HD's around me they'll know what you're asking down to the bay. Often even "bottom right of bay x on isle y". And the kids love the kits on the first Saturdays at HD.
- frenchman_in_ny 2y agoJust FYI - at least through the HD website, they will tell you aisle Y bay X (though it may not say "bottom right"). So the assistant at HD isn't adding a ton of value.
- vel0city 2y ago> So the assistant at HD isn't adding a ton of value. They are, in that then I don't have to pull out my phone, wait for the app to load, wait for the app to interrupt my workflow to flash up the latest sale ad, wait for the search to time out a few times, then realize I'm in the store so it reloads to show the in-store experience, then go back to the search and have it not remember the history, then have to wait for the search to go through, then scroll through the list to find a version of whatever item that's actually in the store I'm at, then wait for the item to load, then finally get the isle and bay info. Pulling out the app is often my last resort. Or I just ask the person standing next to me "hey where are replacement blades for utility knives?" and instantly get a response.