> Dworsky acknowledged that the results might be skewing high because it was an opt-in survey that readers took rather than a random one, and said his audience

> Dworsky acknowledged that the results might be skewing high because it was an opt-in survey that readers took rather than a random one, and said his audience tends to be “interested in consumer matters,” which may mean they have a lower threshold for consumer inconvenience. Well, I'm not a reader of his survey and my general solution to inconveniences is to do something else also. That said, if my purpose of going to the store was to get that item I would try to find an employee to open it. However, I might not go to that store again if I thought items I wanted were going to be locked. Nothings lock online :/ What should the stores do? Honestly, not too sure. I don't find getting receipt checked at costco a big deal so that's definitely an approach.