Individually, "I'm unable to reach anyone" is much easier to chalk off to "maybe I just wasn't patient enough, so this is partially on me". But if you can prov

Individually, "I'm unable to reach anyone" is much easier to chalk off to "maybe I just wasn't patient enough, so this is partially on me". But if you can provide statistics that a given health insurer is practically not answering 90% or so of their calls (because they time out at the phone level), that's probably not something they can ignore in the long term.