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You're assuming health insurers will give a shit about phone robots/agents' hold times.
by devonbleak 2y ago
You're assuming health insurers will give a shit about phone robots/agents' hold times.
- lxgr 2y agoIndividually, "I'm unable to reach anyone" is much easier to chalk off to "maybe I just wasn't patient enough, so this is partially on me". But if you can provide statistics that a given health insurer is practically not answering 90% or so of their calls (because they time out at the phone level), that's probably not something they can ignore in the long term.