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As a technical person working at datacenter and at still handle technical support requests at some capacity, interesting to read this stuff from the customer pe
by jve 2y ago
As a technical person working at datacenter and at still handle technical support requests at some capacity, interesting to read this stuff from the customer perspective. Good to know what is considered and important by customers. Maybe sales staff knows all that too well, but for me just invokes a smile and some pride in the job I do :)
- krab 2y agoThe absolute trust killer is when your customer finds out about some issue on their own - even though you were supposed to monitor that. :-) More important than raw uptime.