I'd amend that to being confusion between the accepted norm of service vs poor service. I'm fully aware that there is breathing space in a service, it's not a c

I'd amend that to being confusion between the accepted norm of service vs poor service. I'm fully aware that there is breathing space in a service, it's not a conveyor belt. Your anecdote is nice. I think another thing to recognise is everyone has different expectations around service time and availability of service. The great thing about some of these systems is you can choose, the one I helped implement is there if you want it, if not your table falls back to classical service, and best of all there are of course still staff around to talk to if you need.