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Searchable chat history works when people communicate in public channels. My experience at large financial institutions is that the vast majority of chat is per
by pards 2y ago
Searchable chat history works when people communicate in public channels. My experience at large financial institutions is that the vast majority of chat is person-to-person.
I try to encourage public (or group) chats but I _think_ people, especially juniors or new-joiners, are reluctant to look unknowledgeable.
- pavel_lishin 2y agoMy employer had a great culture of talking things out in public channels, but after the acquisition, nearly everything is in private channels & DMs now. For some things, I've explicitly told people: "can you copy and paste this question in our support channel, so I can answer there?" But for a lot of things, I've just accepted that this is the new normal, and for some of it, I even understand why it is the way it is.
- vundercind 2y agoTeams encourages this awful pattern because their public “teams” don’t just have a normal-ass chat (and you can’t change it to be one), but a weird interface that seems to mainly be for announcements-with-comments. So 1-on-1 and ad hoc small group chats and chats attached to meetings are where everything happens. And god help you if your org also has a short chat retention policy.
- cflewis 2y agoI had a manager who thought putting questions in group chats would make it look like we were not competent and so should be only posted in DMs. Same about asking questions to other team members in bug tickets: don't do it, others will think the team is incompetent. Spoiler alert: He was one of, if not the worst, manager I have ever had because, surprise! he was awful in every other dimension as well.