When it’s been decades of high profile failures, with no apparent attempt to establish or track metrics - despite a clear need to, it’s hard to see it any other

When it’s been decades of high profile failures, with no apparent attempt to establish or track metrics - despite a clear need to, it’s hard to see it any other way. The relationship with taxpayers seems to be one of a roadside beggar (aka help me or feel bad), rather than a client/service (something for something), eh?