6 ms·

inefficiency? It's part of the experience. I'm not in a restaurant or café to drink as fast as possible. I'm there to socialize as well. Waiting a bit is not a

inefficiency? It's part of the experience. I'm not in a restaurant or café to drink as fast as possible. I'm there to socialize as well. Waiting a bit is not a bottleneck, but a feature. (If I wanted speed, I'd take the drive-through).

consp 2y ago
Might be nice to have but its also expensive in a low margin business. Maybe waiters get paid like crap enough for it to not matter in the US but other parts of the world have labour laws to abide to making it the biggest expenditure (and thus the one to save on by cutting out staff and replacing it with an app)
- TeMPOraL 2y ago
  Low-margin businesses have you order by the counter and then the food is either delivered, or you pick it up yourself. The app isn't there to improve on this. The app is there to maaaybe cut a little bit of hassle with replacing paper menus, but mostly promises to improve the business analytics site and creates many marketing opportunities, including but not limited to screwing with (er, personalizing) recommendations, creating incentive structures, and better tracking thanks to tricking the user into giving the vendor their phone number and bunch of other data. And, whatever else on top it is, one thing the app is not is an improvement in convenience or experience to the user.
- austinjp 2y ago
  This highlights the underpinning problem: wages are so low that people cannot afford to live. Restaurant margins are so low they cannot afford staff. Why contribute to that system?
n4r9 2y ago
Have to disagree with this. At a group meet-up where everyone arrives at different times and wants their order to come shortly after they do, a digital system is so much better. These type of meetups are quite common as a parent.
- GJim 2y ago
  > where everyone arrives at different times and wants their order to come shortly after they do Good god man! At a social meal, we eat together; children included as this is how they learn to socialise. One would be a little concerned and puzzled if arriving for a meal, one finds others have already eaten.
  - RamRodification 2y ago
    If only we could have different social norms so you didn't have to argue about it online!
  - n4r9 2y ago
    As another commenter said, this is probably partly down to cultural expectations. The ideal would be to sit and eat together. In reality, one family might get held by up to an hour because their baby napped later than normal; another family is half an hour late because of traffic; another family had an nightmare nappy blowout situation and has to go back home for new clothes etc... . Being relaxed about arrival times is less stressful all round. The children will still socialise with each other in the overlapping times they are together.
  - astura 2y ago
    >children included as this is how they learn to socialise Ummm... When was the last time you were out in public? I hate to break it to you but this doesn't happen, ever; if I see a kid in a restaurant they are pretty much always watching iPads. If they aren't watching an iPad they certainly aren't learning to socialize, because iPad-less kids in restaurants are almost always allowed to misbehave and be disruptive or even destructive.
    - Fnoord 2y ago
      Spoken clearly by someone who lacks experience with having children. Look, it works pretty simple. Witching hour is right before dinner time. Kids are grumpy / hangry (hungry + angry). On top of that, young children have a short attention span and patience. Children certainly can socialize (after toddler age), but while sitting still at a restaurant table? Not for long. A tablet or smartphone is a tool to keep them distracted during waiting. Heck, playing is learning too, so it is IMO a learning tool. That said, I can recommend a family restaurant. For example, on vacation to Texel we went to this one [1]. I have not even seen the indoor playground (only outdoor) as the two times we were here the weather was great. Tons of children playing, the picture you see of the outdoor playground is not even 20% of the whole playground. It is quite large, with a special area for toddlers. Moreover, we went to a family friendly bungalow park with activities for children, and the restaurant on the park (we didn't go to it this year but previous year) has an adjacent playground. If you're on a more tight budget, the same exists for camping. Do children socialize on playgrounds? Toddlers kind of don't. They're still in their own world, at best they play 'parallel'. After toddler age? Absolutely. They form new bonds, become friends, they play together. They also get into conflict with each other, which forces them to learn conflict solving skills. They practice motor skills and build muscles. But I couldn't leave them completely alone, so I stayed in the vicinity. Hence, I did not socialize (which, as autistic as I am, I do not mind :P). On top of that, I remember going to McDonald's as kid in the late 80s (it was one of the first McD's in my country) and they had a playground with balls in it. Also great fun. For the record: I did have a Nintendo game watch and Game Boy back then. But in the McD's such wasn't necessary. And finally, to all those people who claim they want to socialize with strangers they visually meet. Yeah, that is why people sat on banks reading newspapers, why walkman and discman existed long ago already, why the hairdresser has magazines, why trains have a silent area where you can read a book, etc. Let's face it: not everyone is an extrovert. [1] https://www.catharinahoeve-texel.nl/kids https://www.catharinahoeve-texel.nl/kids
PUSH_AX 2y ago
You’re proving my point that it’s simply accepted. A non zero number of people want faster service than you do.
lynx23 2y ago
Slow and mostly self-serving service is a FEATURE? Sounds like stockholm syndrome to me. Its easy to socialize with a decently fast waiter. Bootlenecks are just that, a reason to avoid the restaurant.
earnesti 2y ago
Ok cool that it works for you, but many don't have the time and patience to wait for the waitresses. Especially when I'm with kids I just love to go to these places where I can just directly order stuff to the table using my mobile. The extra stress of waving and communicating to the waiter is gone.
- lm28469 2y ago
  > The extra stress of waving and communicating to the waiter is gone. Might as well stay at home if that's a struggle
Shywim 2y ago
I think that works out if you are alone, if you are with other people, the waiter will probably interrupt the socialization you are doing with the people you are with, causing stress even for the waiter. Also we should recognize that the waiter is often looked down at, it is not a very nice job, and as a human being, having a poor experience with some customers will probably pass on to other customers, etc... I'd go as far as having a job with "wait" in the name, and having to wait, calmy and happily or else you don't get your tip, is not so far from slavery.
- Freak_NL 2y ago
  Having a waiter come over for ordering causes stress? The whole point of going out for drinks or food is not having to prepare it yourself and having someone else do the dishes. Depending on the venue getting waited on is a feature, not an inconvenience. If interacting with the people facilitating that is stressful I would recommend finding a bench near a vending machine, having someone else in your party handle the interaction, or, not going out. Is this just an issue in countries where waiters depend on tips for their income?
  - n4r9 2y ago
    The food is still prepared to restaurant standard and brought out by waiters. The dishes are still done by someone else. You just skip the awkward, inefficient, and disruptive step of the waiter coming up to your table (or worse, having to flag them down) to order, order more drinks, ask for the bill, pay for the bill, etc...
- osullip 2y ago
  Absolutely disagree with this description of the job a waiter does. A waiter orchestrates and coordinates the experience for the diners they are looking after. They slow down orders to stop the kitchen getting overwhelmed. They upsell on the menu in a way that is helpful and informative. They understand the dietary requirements of guests. They hold complex orders in their head and drop the right plate to the right person. They know the flow of a table and engage or back off as appropriate. Don't undervalue a role that can make a night out magical or a simple coffee memorable.
austinjp 2y ago
There are plenty of comments disagreeing with you, but I'm fully in agreement. As for the arguments that QR codes are somehow a time-saver, they can be a real time waster. Find phone (not glued to my eyeballs), scan QR, swerve option to install app, wait for enormously bloated website to render badly, get frustrated trying to find what I want, get up to find a staff member to order something but with X instead of Y please if that's possible, can I pay with cash, etc etc etc. Clearly, everyone's needs and experiences are different. If you like QR codes in cafes, fine, but we should recognise that they represent something other than supposed 'convenience'. They are there to gather data, and to allow cafes to hire fewer staff. They represent the creeping invasion of privacy in every possible aspect of life. The fact that cafes may want to hire fewer staff masks the issue that an increasing number need to in order to survive. Small business margins are squeezed by unreasonable costs and shrinking profit margins, and these pressures are instinctively passed down to the customer -- you and me. Rather than mindlessly capitulate to this and encourage the one-way downward spiral, I really would hope for communities such as HN to see opportunities to 'disrupt upwards'. How can businesses resist exorbitant rents? Why are our lives so hectic that talking to a waiter is seen as too slow? Why do we give away data without being an eyelid?
- hot_gril 2y ago
  I don't understand the privacy part. If you order through a waiter, they still record what you ordered.
  - Phemist 2y ago
    These menu websites obviously track the living hell out of you and now they can tie restaurant food preferences to everything else they have already gathered. A waiter recording your order is at a completely different, much smaller scale. Additionally, the waiter is an anonymizing wall between the system that records my order and me and will only correlate orders across multiple visits to the same restaurant. Not potentially across single visits to multiple, geographically highly separated, restaurants.
    - 2y ago
falconertc 2y ago
To socialize with the people at your table, surely? Not do socialize with the waiter?

consp 2y ago

Might be nice to have but its also expensive in a low margin business. Maybe waiters get paid like crap enough for it to not matter in the US but other parts of the world have labour laws to abide to making it the biggest expenditure (and thus the one to save on by cutting out staff and replacing it with an app)

TeMPOraL 2y ago
Low-margin businesses have you order by the counter and then the food is either delivered, or you pick it up yourself. The app isn't there to improve on this. The app is there to maaaybe cut a little bit of hassle with replacing paper menus, but mostly promises to improve the business analytics site and creates many marketing opportunities, including but not limited to screwing with (er, personalizing) recommendations, creating incentive structures, and better tracking thanks to tricking the user into giving the vendor their phone number and bunch of other data. And, whatever else on top it is, one thing the app is not is an improvement in convenience or experience to the user.
austinjp 2y ago
This highlights the underpinning problem: wages are so low that people cannot afford to live. Restaurant margins are so low they cannot afford staff. Why contribute to that system?

n4r9 2y ago

Have to disagree with this. At a group meet-up where everyone arrives at different times and wants their order to come shortly after they do, a digital system is so much better. These type of meetups are quite common as a parent.

GJim 2y ago
> where everyone arrives at different times and wants their order to come shortly after they do Good god man! At a social meal, we eat together; children included as this is how they learn to socialise. One would be a little concerned and puzzled if arriving for a meal, one finds others have already eaten.
- RamRodification 2y ago
  If only we could have different social norms so you didn't have to argue about it online!
- n4r9 2y ago
  As another commenter said, this is probably partly down to cultural expectations. The ideal would be to sit and eat together. In reality, one family might get held by up to an hour because their baby napped later than normal; another family is half an hour late because of traffic; another family had an nightmare nappy blowout situation and has to go back home for new clothes etc... . Being relaxed about arrival times is less stressful all round. The children will still socialise with each other in the overlapping times they are together.
- astura 2y ago
  >children included as this is how they learn to socialise Ummm... When was the last time you were out in public? I hate to break it to you but this doesn't happen, ever; if I see a kid in a restaurant they are pretty much always watching iPads. If they aren't watching an iPad they certainly aren't learning to socialize, because iPad-less kids in restaurants are almost always allowed to misbehave and be disruptive or even destructive.
  - Fnoord 2y ago
    Spoken clearly by someone who lacks experience with having children. Look, it works pretty simple. Witching hour is right before dinner time. Kids are grumpy / hangry (hungry + angry). On top of that, young children have a short attention span and patience. Children certainly can socialize (after toddler age), but while sitting still at a restaurant table? Not for long. A tablet or smartphone is a tool to keep them distracted during waiting. Heck, playing is learning too, so it is IMO a learning tool. That said, I can recommend a family restaurant. For example, on vacation to Texel we went to this one [1]. I have not even seen the indoor playground (only outdoor) as the two times we were here the weather was great. Tons of children playing, the picture you see of the outdoor playground is not even 20% of the whole playground. It is quite large, with a special area for toddlers. Moreover, we went to a family friendly bungalow park with activities for children, and the restaurant on the park (we didn't go to it this year but previous year) has an adjacent playground. If you're on a more tight budget, the same exists for camping. Do children socialize on playgrounds? Toddlers kind of don't. They're still in their own world, at best they play 'parallel'. After toddler age? Absolutely. They form new bonds, become friends, they play together. They also get into conflict with each other, which forces them to learn conflict solving skills. They practice motor skills and build muscles. But I couldn't leave them completely alone, so I stayed in the vicinity. Hence, I did not socialize (which, as autistic as I am, I do not mind :P). On top of that, I remember going to McDonald's as kid in the late 80s (it was one of the first McD's in my country) and they had a playground with balls in it. Also great fun. For the record: I did have a Nintendo game watch and Game Boy back then. But in the McD's such wasn't necessary. And finally, to all those people who claim they want to socialize with strangers they visually meet. Yeah, that is why people sat on banks reading newspapers, why walkman and discman existed long ago already, why the hairdresser has magazines, why trains have a silent area where you can read a book, etc. Let's face it: not everyone is an extrovert. [1] https://www.catharinahoeve-texel.nl/kids https://www.catharinahoeve-texel.nl/kids

PUSH_AX 2y ago

You’re proving my point that it’s simply accepted. A non zero number of people want faster service than you do.

lynx23 2y ago

Slow and mostly self-serving service is a FEATURE? Sounds like stockholm syndrome to me. Its easy to socialize with a decently fast waiter. Bootlenecks are just that, a reason to avoid the restaurant.

earnesti 2y ago

Ok cool that it works for you, but many don't have the time and patience to wait for the waitresses. Especially when I'm with kids I just love to go to these places where I can just directly order stuff to the table using my mobile. The extra stress of waving and communicating to the waiter is gone.

lm28469 2y ago
> The extra stress of waving and communicating to the waiter is gone. Might as well stay at home if that's a struggle

Shywim 2y ago

I think that works out if you are alone, if you are with other people, the waiter will probably interrupt the socialization you are doing with the people you are with, causing stress even for the waiter. Also we should recognize that the waiter is often looked down at, it is not a very nice job, and as a human being, having a poor experience with some customers will probably pass on to other customers, etc... I'd go as far as having a job with "wait" in the name, and having to wait, calmy and happily or else you don't get your tip, is not so far from slavery.

Freak_NL 2y ago
Having a waiter come over for ordering causes stress? The whole point of going out for drinks or food is not having to prepare it yourself and having someone else do the dishes. Depending on the venue getting waited on is a feature, not an inconvenience. If interacting with the people facilitating that is stressful I would recommend finding a bench near a vending machine, having someone else in your party handle the interaction, or, not going out. Is this just an issue in countries where waiters depend on tips for their income?
- n4r9 2y ago
  The food is still prepared to restaurant standard and brought out by waiters. The dishes are still done by someone else. You just skip the awkward, inefficient, and disruptive step of the waiter coming up to your table (or worse, having to flag them down) to order, order more drinks, ask for the bill, pay for the bill, etc...
osullip 2y ago
Absolutely disagree with this description of the job a waiter does. A waiter orchestrates and coordinates the experience for the diners they are looking after. They slow down orders to stop the kitchen getting overwhelmed. They upsell on the menu in a way that is helpful and informative. They understand the dietary requirements of guests. They hold complex orders in their head and drop the right plate to the right person. They know the flow of a table and engage or back off as appropriate. Don't undervalue a role that can make a night out magical or a simple coffee memorable.

austinjp 2y ago

There are plenty of comments disagreeing with you, but I'm fully in agreement. As for the arguments that QR codes are somehow a time-saver, they can be a real time waster. Find phone (not glued to my eyeballs), scan QR, swerve option to install app, wait for enormously bloated website to render badly, get frustrated trying to find what I want, get up to find a staff member to order something but with X instead of Y please if that's possible, can I pay with cash, etc etc etc. Clearly, everyone's needs and experiences are different. If you like QR codes in cafes, fine, but we should recognise that they represent something other than supposed 'convenience'. They are there to gather data, and to allow cafes to hire fewer staff. They represent the creeping invasion of privacy in every possible aspect of life. The fact that cafes may want to hire fewer staff masks the issue that an increasing number need to in order to survive. Small business margins are squeezed by unreasonable costs and shrinking profit margins, and these pressures are instinctively passed down to the customer -- you and me. Rather than mindlessly capitulate to this and encourage the one-way downward spiral, I really would hope for communities such as HN to see opportunities to 'disrupt upwards'. How can businesses resist exorbitant rents? Why are our lives so hectic that talking to a waiter is seen as too slow? Why do we give away data without being an eyelid?

hot_gril 2y ago
I don't understand the privacy part. If you order through a waiter, they still record what you ordered.
- Phemist 2y ago
  These menu websites obviously track the living hell out of you and now they can tie restaurant food preferences to everything else they have already gathered. A waiter recording your order is at a completely different, much smaller scale. Additionally, the waiter is an anonymizing wall between the system that records my order and me and will only correlate orders across multiple visits to the same restaurant. Not potentially across single visits to multiple, geographically highly separated, restaurants.
  - 2y ago

falconertc 2y ago

To socialize with the people at your table, surely? Not do socialize with the waiter?