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If a driver's average rating falls below 4.6 Uber typically removes them from the platform. A rating of less than 5 stars is treated similarly to if a customer
by welshwelsh 2y ago
If a driver's average rating falls below 4.6 Uber typically removes them from the platform. A rating of less than 5 stars is treated similarly to if a customer reported a driver for poor service.
- abrookewood 2y agoAhh, OK I had no idea that was a thing. I thought it was just for customer decisions.
- kulahan 2y agoI guarantee their algorithms factor in average number of riders who don’t rate anyone lol. Maybe they weight them. Maybe they grade everyone on a bell curve. Maybe they use it in C-suite meetings to determine strategies. I can just about guarantee they don’t ignore it, though. They’re a tech company;a decent rating algorithm should be one of the most likely things for them to excel in, or they’d just lose to any company that does because all the good drivers they’re dropping are immediately signing up to work for a competing service. tl;dr It is in ride-services’ best to retain good drivers, no?
- AbstractH24 2y agoIn NYC at least, Uber has become the de facto way of getting a private driver to take you places. Until that meaningfully changes I don’t think they care about anything but earnings. Interestingly, that attitude is what allowed them to come in and replace yellow cabs as the de facto driver for hire option.