> In my experience, it can make a huge difference if the developers are allowed to talk directly to the users of their product. Yes. But also HELL NO. Back wh

> In my experience, it can make a huge difference if the developers are allowed to talk directly to the users of their product. Yes. But also HELL NO. Back when we were a small company and I did a bit of everything, from infrastructure management to support, on top of actually doing dev work, taking to them was the bit I dreaded most at times! I do occasionally interact with our customers' technology/security teams as part of my remit is dealing with ingesting this party data and pushing information (or making it available to be pulled) the other way. That can be irritating enough, you would not believe the amount of people working in that area that don't properly understand SFTP and, for instance, get thoroughly confused by key based auth.