I don’t know what we’re calling “agile”, but it’s explicitly supposed to capture this. You use the product, get feedback (from either yourself or users), and it

I don’t know what we’re calling “agile”, but it’s explicitly supposed to capture this. You use the product, get feedback (from either yourself or users), and iterate on it. It sounds like you have organisational failures that prevent you from getting the feedback or iterating on it.