Even better, let the devs just watch the users use the product. I often join support when they have a call with a customer demonstrating an issue. I also somet

Even better, let the devs just watch the users use the product. I often join support when they have a call with a customer demonstrating an issue. I also sometimes get to join support when they're on-site for training or similar. Every time I watch users use our product, I learn so much about what to do and what not to do.