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Business is trying to maximize money. It seems like quality has much less of an impact on sales than many of us would wish. I am not sure why it is like that, b

Business is trying to maximize money. It seems like quality has much less of an impact on sales than many of us would wish. I am not sure why it is like that, but as long as it is... it is a financially rational decision to throw unpolished products on the market as fast as possible. It would be easy to blame the customers. But let's look in the mirror -- how do I make purchase decisions as a customer? Actually, not a good example, because I usually don't buy software. OK, I buy Windows, but... I don't feel like I have a choice between more polished and less polished versions of Windows. Other than that, I use free software. When I use software at work, someone else made the decision and I had zero input. And that kind of software usually sucks (now I am thinking of Confluence, Jira, and other user-hostile monstrosities). So I guess a part of the answer is that if you sell software to business, there is no need to make it nice, because the people who decide whether the company buys it are not the ones who will be stuck with using it.

__MatrixMan__ 2y ago
I wish users more aggressive about their software. At least once a week I hear something along the lines of: > I'm not a technology person, so I can't make X do Y It would be so much better if the go to response was: > This technology sucks, so I can't make X do Y. And if it can't even manage to make Y easy, then I'm sure not going to trust it with Z, and I'm going to tell my friends that they shouldn't either. If the business types need to be reminded that the quality problem is hurting them, then we should coordinate among ourselves to ensure that it hurts even more until they notice.
devmor 2y ago
> It seems like quality has much less of an impact on sales than many of us would wish. This is the unpleasant truth of the matter. As people who hone our craft and want to take pride in our work, a competent developer’s ethos is at odds with maximizing profit.
rebeccaskinner 2y ago
I think you are on the right track, but realistically I think the answer is even more cynical: the last 20 years in software has been all about refining business models that remove choice and disempower customers. Quality doesn’t matter. Privacy doesn’t matter. Price matters a little, but only in the sense that you need to make your monthly SaaS fee low enough to avoid sticker shock- you don’t need to provide real value though. Just keep milking those monthly fees and make the UI a little worse every year or so. Lack of interoperability and vendor lock-in, the move toward SaaS software that you run on behalf of your customers, making network effects fundamental to your value prop, bundling, and the enterprise sales tactics you pointed out are all ways that quality of software has been removed from the conversation entirely.

__MatrixMan__ 2y ago

I wish users more aggressive about their software. At least once a week I hear something along the lines of: > I'm not a technology person, so I can't make X do Y It would be so much better if the go to response was: > This technology sucks, so I can't make X do Y. And if it can't even manage to make Y easy, then I'm sure not going to trust it with Z, and I'm going to tell my friends that they shouldn't either. If the business types need to be reminded that the quality problem is hurting them, then we should coordinate among ourselves to ensure that it hurts even more until they notice.

devmor 2y ago

> It seems like quality has much less of an impact on sales than many of us would wish. This is the unpleasant truth of the matter. As people who hone our craft and want to take pride in our work, a competent developer’s ethos is at odds with maximizing profit.

rebeccaskinner 2y ago

I think you are on the right track, but realistically I think the answer is even more cynical: the last 20 years in software has been all about refining business models that remove choice and disempower customers. Quality doesn’t matter. Privacy doesn’t matter. Price matters a little, but only in the sense that you need to make your monthly SaaS fee low enough to avoid sticker shock- you don’t need to provide real value though. Just keep milking those monthly fees and make the UI a little worse every year or so. Lack of interoperability and vendor lock-in, the move toward SaaS software that you run on behalf of your customers, making network effects fundamental to your value prop, bundling, and the enterprise sales tactics you pointed out are all ways that quality of software has been removed from the conversation entirely.